Training at Thorburn
Our aim is to improve the lowest average knowledge base of our workforce. When we do this we improve the overall performance through the enablement of our staff. The direct result of this is better performance on site, improved productivity, reduction in frustration from our clients and management and a successful company culture.
The induction is designed to be outcomes based and therefore evaluations are a basic progression prerequisite. This also ensures that the best possible candidates progresses and qualify at the end of the induction process. Only once the candidates have passed all evaluations will they be employed by Thorburn and placed at a client’s site. Thorburn Security Solutions has identified training as one of the critical differentiating factors for the business. Our product is our people, and therefore it is vital that we invest as much as we can into the development of our product.
In terms of improving quality standards, state-of-the-art systems only, are not sufficient. We want to improve the overall quality of our service delivery by approaching it from the top down as well as from the bottom up. The knowledge gap between the average skill set of a normal security officer and the advances in technology is vast. Ten years ago a security officer in the security industry was almost never exposed to the operation of technological systems. These days it is common practice for security officers to be expected to operate complex CCTV systems, computerised access control systems and electronic patrol systems, to name but a few.
This process of training commences at the recruitment and selection phase. Candidates are selected to undergo training but the recruitment is only finalized once the candidates have successfully completed the induction training, as already discussed.
The induction process has been specifically designed to provide our officers with skill sets that we have identified through our extensive operational experience and with direct input from our clients. It is important to note that our training programs are flexible and we will adapt this to the needs of our clients.