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V&A Waterfront Recognition and Reward programme – December 2014
The V&A Waterfront conducts an ongoing Recognition and Reward programme year round for their contracted employees including the cleaning, security and waste management staff. A special awards ceremony is held every quarter where the top management of the V&A Waterfront and the service providers attend to recognize their staff and the wonderful work they do on behalf of the V&A Waterfront.
On Wednesday 10 December 2014 Thorburn’s CEO (FC Smit), the MD of Thorburn Security Solutions (Southern Region) (Koos van Rooyen), the Thorburn Contract Manager for the V&A Waterfront (Bernard Horn) and the Operations Manager overseeing the contract (Thami Landu) all attended our first Recognition and Reward ceremony held at the V&A Waterfront’s management offices. The Operations Director from the V&A Waterfront, Colin Devenish, handed over the awards. Here are the four Thorburn employees who outshone the rest and their nominations submitted by management and/or clients/guests of the V&A Waterfront.
I left the site last night at 19:52. At the Caltex pedestrian crossing, I witnessed how one of your traffic controllers helped a family of geese to cross the road. I wish to nominate him to be recognized for this action and for making sure that they were all safe without impacting too much on the flow of traffic.
The geese (obviously) did not make use of the pedestrian crossing. The security official stopped the traffic first on the one side of the road, then ran ahead to stop the traffic on the other side too. Small gesture as it seems, it spoke loudly about our commitment to the environment and doing things in the Waterfront Way.
This security officer picked up the car key of Marthinus van Schalkwyk who wrote an appreciative letter to the exec not only complementing the alertness of the security officers but more especially in the professional and courteous manner in which they executed their jobs.
(Mr van Schalkwyk lost his keys in the C5 parking garage. He went to the security officers to ask if his keys were not handed in. the security officers started to look for his keys immediately and found them in-between the cars. Again he tried to reward the officers and they declined. He was very impressed with the honourable way they conducted themselves. And very happy that they found his keys so quickly.)
Just wanted to let you know that I am incredibly impressed with all of the staff in the building and especially the front desk ladies. I have lived in a number of services apartments in many countries and must say that you have one of the best teams I have seen. They are incredibly friendly and helpful and this gives residence the feeling that we are staying in a five star hotel. I have also recommended the apartment to a number of my contacts on this basis.
It was reported by the Hildebrand management that this officer made a vast difference in the removal of vagrants and to ensure that vehicle movement is controlled in the area. The officer conducted himself in such a way in which he made the area his own and did not allow any persons to intimidate him. He was always very helpful when they had events and made sure that the guests felt safe to move around at night.
A winning team!